hmmm there are many difficult problems here.
First of all, I agree that the poll is not representative at all.
Second, I agree that ban might not be the best punishment.
Third, I do believe that we need to make a concrete policy for what is considered unacceptable.
Fourth and very important for me, we need to communicate better to the new players.
Fifth, Protect the new players by being stricter when someone harasses them!
for 2) My suggestion: in the line of Cel, we make a SS policy that someone can report toxic behavior (just reporting has no punishment) but after a few reports (like 5 from different players) then the case is automatically going to be examined and if valid punished. After a month we can make a report to auto expire... Saying like you have 5 times to be toxic in the server for free...
We need to discuss the punishments for harassment. I'm more in favor of fame punishments rather than banning.
I like the idea of repeating punishment saying in the lobby: WARNING: Player XXX repetitively harasses, please use \ignore XXX.
for 3) Yes war2 always come with some toxicity and I think none of us here spoke about the provoking swearing... We are talking about harassment that is over the limits.
Take for example van. Van is toxic but I would never report him. I actually play with him and expect him to be toxic, I even want him to be toxic because I know it is van!
But we know that van shit talks to all of us and it is just his behavior of telling you he likes you :-P
When van doesn't shit talk to you is like darn he doesnt want to speak to me... lol
But then there are some people that start swearing to u like if you insulted whatever is more sacred to them. That is unacceptable. Difficult to define but unacceptable.
for 4) We need to write a nice text with the policy for hacking and for harassing and have it easy to access for new and old players. Like a welcome message. Possibly given by a Bot that u can ask stuff. In practice we need to give access to the tools that the new players can use to be protected.
for 5) We can allow old players to defend new players (submit a ss for them). Also we can have a more severe punishment if you harass a new player (defined by common reason)